Return policy
We want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy from the date you receive your order.
1. Eligibility for Returns
To be eligible for a return, please ensure:
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Condition: Items must be unworn, unused, and in their original packaging with all tags attached.
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Eyewear: Sunglasses and frames must be returned in original, salable condition.
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Exclusions: Personalized or custom orders are non-returnable unless they arrive defective or damaged.
2. How to Start a Return
All returns are processed through our Los Angeles, CA warehouse.
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Contact Us: Email us at support@dsueoos.com or call +86 189 2189 1711 within 30 days of delivery. Please include your order number and the reason for the return.
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Get Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and specific shipping instructions.
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Ship Your Item: Send the package to our U.S. fulfillment center:
DSUEOOS Returns 544 Mateo St, Los Angeles, CA 90013
Please note: Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly.
3. Refunds & Processing
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Inspection: Once your return is received and inspected at our LA warehouse, we will notify you of the approval or rejection of your refund.
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Timeline: Approved refunds are processed to your original payment method within 7–10 business days (minus original shipping fees, if applicable).
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Defective Items: If your item is defective or incorrect, we will cover all return shipping costs and provide a full refund or a free replacement.
4. Exchanges
Need a different size or color? We offer exchanges for the same item, subject to current stock levels at our warehouse.
What I changed:
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Location Update: Clearly stated the return goes to the 544 Mateo St address.
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Trust Factor: Emphasized "U.S. Fulfillment Center/Warehouse" so customers know they don't have to deal with international shipping.
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Formatting: Used bolding and blockquotes to make the address and key deadlines stand out.
Would you like me to add a section about "Restocking Fees," or are you sticking with a full refund?